When I tried to argue that I have that license plate number registered to my I Pass, they gave me the runaround about what type of plate it is.Įventually, they dropped the ticket, but still charged me the cash toll, even though they charged it to my I Pass. Make sure that the access point is an iPass location, with the iPass icon next to its name (for Android devices), or Check for iPass annotated under the network name (for iPhones and iPads.) If there is not an iPass-enabled hotspot in the nearby vicinity, then use the hotspot finder to locate the nearest one. The transponder missed, and I was sent a ticket with a picture of my license plate. Somehow the Illinois tollway had difficulty understanding the difference between a UW-Madison and UW-Milwaukee license plate. Eventually (sometimes a month later) it shows up in my account as a "v-toll" but I just get charged the normal rate and I've never been ticketed.I have had this happen many times, until I got my UW license plate. I don't have my transponder mounted to my windshield and so I occasionally forget to hold it up as I am going through the toll plaza. If you need to speak to a customer service representative, they are available to take your call weekdays 7 a.m. If you have a transponder and the license plate number is tied to that account it's my understanding that you would not be ticketed. By Telephone 800-UC-IPASS (80) Our interactive voice response system allows you to update your account information and add funds to your balance 24 hours a day, seven days a week. Need help with iPass on an HP device Please email for support. You can sign in to GetIPass and check if you were charged at that date, time, and location (click on Usage History after you sign in). US Toll Free: +1 84 UK Toll Free: +44 8000 728450.
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